WECANGET Support System Guide
Learn how to effectively use our ticketing system to get the help you need
Getting Started
Create Account
Register for a free account to access our support system. This allows us to securely track your requests and provide personalized assistance.
Register NowVerify Email
Check your email for verification link. This ensures you receive all ticket notifications and updates.
Login & Access
Once verified, login to your account dashboard where you can submit and manage support tickets.
Login NowSubmitting a Support Ticket
Ticket Submission Form
Fill out this form with clear details for fastest resolution
1 Select Category
Choose the most relevant category for your issue:
- Technical Support - Software issues, bugs, errors
- Billing & Payments - Invoices, refunds, payment issues
- Sales Inquiry - Pre-sales questions, product information
- General Question - Account, policies, other questions
2 Clear Subject Line
Write a concise subject that summarizes your issue:
โ Good: "Login error on mobile app"
โ Poor: "Help needed" or "Problem"
3 Detailed Description
Include all relevant information:
- What you were trying to do
- What happened vs what you expected
- Error messages (copy exactly)
- Steps to reproduce the issue
- Device/browser information if relevant
4 Attach Files (Optional)
Add screenshots, error logs, or documents:
- Accepted: JPG, PNG images (screenshots), TXT files (logs)
- Size Limit: 1MB per file
- Tip: Use screenshots to show error messages
Tracking & Managing Tickets
Ticket Dashboard
Access all your tickets in one place. View status, last update, and priority.
View My TicketsTicket Conversation
Each ticket has a complete conversation thread. You can add more information or ask follow-up questions.
Email Notifications
You'll receive email notifications for:
- Ticket confirmation
- Replies from support team
- Status updates
- Ticket closure
Understanding Ticket Status
Open
Ticket received, awaiting initial review
In Progress
Support team is working on your issue
Resolved
Solution provided. Please verify if it works for you
Closed
Ticket completed. Can be reopened if needed
Important: 24-Hour Response Rule
To ensure efficient support for all customers:
- Tickets will be automatically closed if there's no customer response for 24 hours after our last reply
- You can always reopen a closed ticket by replying to it
- Check your email regularly for support replies
Tip: Set up email notifications or check your ticket dashboard daily
Best Practices for Faster Support
Check Knowledge Base First
Many common questions are already answered in our documentation. Check before submitting a ticket.
One Issue Per Ticket
Submit separate tickets for different issues. This helps us track and resolve each problem efficiently.
Include Error Details
Copy error messages exactly as they appear. Include timestamps and any relevant codes.
Provide Environment Details
Mention your device, browser, operating system, and software version when relevant.
Use Screenshots
A picture is worth 1000 words. Attach screenshots to show what you're seeing.
Respond Promptly
Check for support replies daily and respond within 24 hours to keep tickets active.
Frequently Asked Questions
Q: How long does it take to get a response?
We aim to respond to all tickets within 24 hours during business days (Monday-Friday, 9AM-6PM IST). Urgent issues may receive faster responses.
Q: Can I reopen a closed ticket?
Yes! Simply reply to the ticket email or visit the ticket in your dashboard and add a new message. The ticket will be reopened.
Q: What if I don't receive email notifications?
Check your spam/junk folder first. If emails are missing:
- Add support@wecanget.com to your contacts
- Check your account's email settings
- Regularly check your ticket dashboard online
Q: Can I submit tickets without creating an account?
No. Account creation is required to:
- Securely track your ticket history
- Protect your personal information
- Provide personalized support
- Allow you to access tickets anytime
Q: What's the difference between ticket categories?
Categories help route your ticket to the right specialist:
- Technical: Developers handle software issues
- Billing: Accounts team handles payments
- Sales: Sales team for pre-purchase questions
- General: Support team for other inquiries
Q: Can I attach large files?
Maximum file size is 1MB per attachment. For larger files:
- Use cloud storage (Google Drive, Dropbox) and share the link
- Compress images before uploading
- Share only relevant portions of logs/files
Other Ways to Contact Support
While tickets are preferred for tracking, you can also:
Ready to Get Help?
Our support team is here to assist you. Submit a ticket now for personalized assistance.